Refund & Cancellation Policy

Introduction

This Refund & Cancellation Policy applies to services provided by Campaignmediaa. As a service-based business, the terms below describe our general approach to cancellations and refunds. Specific terms for individual engagements may vary and will be outlined in a separate service agreement.

Service Engagements

Campaignmediaa provides custom digital media, branding, and communication services tailored to each client's requirements. Because our services are personalised and involve significant preparation, resource allocation, and creative work, the refund and cancellation terms below reflect the nature of custom service delivery.

Deposits and Payments

For most engagements, an initial deposit or advance payment may be required to secure resources and begin work. Unless otherwise agreed in writing:

• Deposits are non-refundable once work has commenced
• Milestone payments are due as specified in the service agreement
• Final payments are due upon project completion or delivery

Cancellation by Client

If you wish to cancel an ongoing engagement, please notify us in writing as soon as possible. Cancellation terms:

• Cancellations before work has commenced may be eligible for a partial refund of the deposit, minus any administrative costs
• Cancellations after work has commenced are subject to charges for work completed up to the cancellation date
• Cancellations with less than 48 hours notice for time-sensitive deliverables (e.g. event coverage) may not be eligible for a refund

Cancellation by Campaignmediaa

We reserve the right to cancel or terminate an engagement if:

• The client breaches the terms of the service agreement
• The project scope changes significantly beyond what was originally agreed
• Circumstances beyond our control prevent us from delivering the agreed services

In such cases, the client will be charged only for work completed up to the date of cancellation, and any advance payments for undelivered work will be refunded.

Refund Eligibility

Refunds, where applicable, will be processed using the original payment method. Processing times may vary depending on the payment provider. The following are generally non-refundable:

• Work already completed and delivered
• Third-party costs incurred on behalf of the client (e.g. advertising spend, stock media)
• Deposits for time-sensitive bookings after work has commenced

How to Request a Refund

To request a cancellation or refund, please contact us with your project details and the reason for your request. We will review each request on a case-by-case basis and respond within a reasonable timeframe.

Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Changes will be posted on this page with an updated revision date.